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EZ Bill

If you want the power to control your energy bill, EZ Bill is for you. It takes the guesswork out of your monthly bill. EZ Bill lets you pay the same amount, every month, for the length of the contract. EZ Bill eliminates bill spikes caused by hot summer and cold winter weather by locking in a fixed monthly payment for the year. EZ Bill means no surprises.

EZ Bill Benefits

  • Control – pay the same amount, every month, all year long
  • Protection – eliminate seasonal bill spikes
  • Convenience – automatic renewal
  • Power of peace-of-mind

How does EZ Bill work?

All Indiana customer accounts are reviewed annually for eligibility. Select customers will be identified to participate in our EZ Bill program. You will receive a personalized email offer from I&M to enroll in the program. The email offer will contain an enrollment link and the custom monthly amount.

EZ Bill is different from a traditional budget plan because no year-end settle-up is required. With EZ Bill, you have a fixed monthly payment for 12 months. There are no surprises from bill spikes caused by the weather or a year-end true up. So you don't miss any of the benefits of EZ Bill, each year you will be automatically re-enrolled and receive a new EZ Bill fixed monthly payment.

How Your EZ Bill is Calculated

Your EZ Bill amount is based on your forecasted energy use for the next 12-months, including adjustments for weather. Your bill will not change as long as you follow the EZ Bill Service Agreement.

A program fee, 9% of your total bill, is included in the EZ Bill amount. To help you manage your budget, your monthly EZ Bill payment is a predictable amount. It is not designed to give you the lowest price or necessarily save money. Currently, EZ Bill is only available to Indiana customers who meet specific eligibility requirements. When you enroll in EZ Bill, you will be removed from other payment programs like the budget and Average Monthly Payment (AMP) programs.

Indiana Customers, get the power to control your energy bill with EZ Bill. To find out more call 833.352.8245 or email EZBill@aep.com.

EZ Bill Questions and Answers

To participate in EZ Bill, you will be removed from the Budget or AMP plan. When you are removed from Budget or AMP, any deferred balance must be paid in full on the current bill due date. If you unenroll from the Budget plan you will not be able to re-enroll. The Budget plan is no longer available in Indiana.

You are eligible for a payment agreement. We can help you set up a payment plan online or by phone at 800.311.4634.

The Average Monthly Payment Plan (AMP) is a payment plan designed so you can pay an amount equal to your monthly average, rather than the actual month’s usage.

You are billed an amount which is an average of the current month and the previous eleven months' total usage. Because it is a twelve-month rolling average, the amount due fluctuates somewhat from month to month.

If you terminate participation prior to the end of your 12-month contract, a $50 administrative fee may be applied to your account. In addition, you may be billed the difference if your actual usage under your standard rate is more than the EZ Bill amount. You will not receive a refund or credit if your actual usage under your standard rate is less than the EZ Bill amount.

You will be notified if your weather-adjusted usage is 15% or more than the expected monthly kWh usage. If your usage exceeds the threshold three times, you may be removed from the EZ Bill program and returned to your standard tariff and rate.

If you miss the deadline for enrollment, you will need to wait for next offer letter to enroll. All Indiana customer accounts are reviewed annually for eligibility. If you are eligible, we will send you an email with your custom EZ Bill Offer.

Your Estimated Energy Bill without EZ Bill is an estimate based on your energy use characteristics and normal weather. Your actual energy bill could vary greatly depending on weather conditions and actual usage.

EZ Bill Availability of Service terms are in tariffs R.S.-EZB and G.S.-EZB. These tariffs are included in the Indiana Electric Service Tariff, I.U.R.C. No.19 that was approved by the Indiana Utility Regulatory Commission for 2/2024.

The EZ Bill Service Agreement contract term is 12 months. Your participation in EZ Bill will automatically renew as long as the Availability of Service terms are met. Every year I&M will calculate a new monthly EZ Bill payment for the next 12 months. You will be notified of the new payment amount 45 days prior to the end of the current contract. If you no longer want to participate in EZ Bill, contact I&M at 833.352.8245 or EZBill@aep.com within 45 days of the end of your current EZ Bill contract period.

Your EZ Bill payment is calculated using a forecast of your energy usage and energy charges. The expected monthly usage is based upon your usage over the past 12 months or more and is adjusted for weather and any expected usage changes. A program fee, up to 9%, is applied to cover I&M's risk for offering the fixed payment program.

You will be notified if your weather-adjusted usage is 15% or more than the expected monthly kWh usage. If your usage exceeds the threshold three times, you may be removed from the EZ Bill program and returned to your standard tariff and rate.

If for any reason, you are removed from the EZ Bill program or terminate participation prior to the end of your 12-month contract a $50 administrative fee may be applied to your account. In addition, you may be billed the difference if your actual usage under your standard rate is more than the EZ Bill amount. You will not receive a refund or credit if your actual usage under your standard rate is less than the EZ Bill amount.

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