SOUTH BEND, Ind. - Scams are not unique to I&M, nor have they gone away with the emergence of the COVID-19 pandemic or the holiday season. Scams have been reported across the U.S. targeting various utility customers and companies. Some scam calls and scam emails have been reported to I&M.

The scams often vary, but often work like this: 

• Customers receive calls or emails from scammers falsely identifying themselves as I&M employees. 
• The scammer claims the customer is late paying their bill, and their power will be disconnected if the customer does not pay immediately. 
• Many scammers "spoof" the telephone number to appear as a different number. In some cases, it may appear to be an authentic I&M phone number. 
• Customers are usually instructed to call a different number to arrange payment. 
• The scammers may seek account information or personal credit card and banking information from customers. Some direct customers to buy a debit card and provide the debit card number. 

I&M employees NEVER call customers demanding immediate payment. I&M does NOT disconnect service without prior written warning. Anyone receiving such calls should hang up and call I&M's Customer Operations Center at 800-311-4634 to report the scam.

For assistance on paying their bill, Indiana customers can contact us at 800-311-4634; Michigan customers should call 800-311-6424.  We also encourage customers to follow us on Facebook (facebook.com/indianamichiganpower) and Twitter (@IN_MI_Power) where they can speak directly with customer service specialists on those platforms.

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La sede de Indiana Michigan Power (I&M) se encuentra en Fort Wayne, y sus, aproximadamente, 2,100 empleados prestan servicios a más de 599,000 clientes. More than two-thirds of its energy delivered in 2019 was emission-free. I&M tiene a su disposición diversas fuentes de generación, lo que incluye 2,278 MW de generación de energía nuclear en Michigan, 450 MW de generación de energía eólica comprada de Indiana, más de 22 MW de generación de energía hidráulica en los dos estados y, aproximadamente, 15 MW de generación de energía solar a gran escala en los dos estados. La cartera de generación de la compañía también incluye 2,620 MW de generación con carbón en Indiana.

American Electric Power, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP's more than 17,400 employees operate and maintain the nation's largest electricity transmission system and more than 221,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.5 million regulated customers in 11 states. AEP también es uno de los productores de electricidad más grandes del país, con aproximadamente 30,000 megavatios de capacidad de generación diversa, que incluye más de 5,300 megavatios de energía renovable. AEP's family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners and AEP Renewables, which provide innovative competitive energy solutions nationwide.

CONTACTO CON LOS MEDIOS:

Schnee’ Garrett

Indiana Michigan Power Communications

574-283-1852

smgarrett@aep.com