2:13 - Agenda
3:10 - Bill Overview
5:13 - Bill Details
7:21 - Power Supply Services Line Item
8:04 - Power Supply Cost Recovery Line Item
9:31 - Rate Realignment Surcharge/Credit Line Item
10:14 - Delivery Services Line Item
11:59 - Monthly Service Charge Line Item
12:25 - Low Income Energy Assistance Fund Line Item
12:45 - State Sales Tax Line Item
13:04 - Rate Change and Regulatory Process
15:42 - High Use Troubleshooting
17:48 - Customer Support
19:33 - Payment Assistance Options
22:01 - Energy Saving Programs and Tools
23:18 - Bill Support Transparency
24:32 - Q&A