1:46 - Agenda
3:25 - Bill Overview
5:15 - Bill Details
5:32 - Monthly Service Charge Line Item
6:26 - Current Billing Line Item
7:30 - Fuel Adjustment Line Item
8:25 - Off-System Sales Margin Sharing / PJM Costs Line Item
9:45 - Energy Efficiency Program Cost Line Item
10:40 - Solar Power Rider Line Item
10:59 - Phase IN Adjustment Rider Line Item
11:40 - Environmental Cost Rider Line Item
11:58 - Resourcer Adequacy Rider Line Item
12:46 - Tax Rider Line Item
13:10 - State Sales Tax Line Item
14:00 - Rate Change and Regulatory Process
17:35 - High Use Troubleshooting
19:52 - Customer Support
21:42 - Payment Assistance Options
24:03 - Energy Saving Programs and Tools
27:15 - Bill Support Transparency
28:14 - Q&A